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// // // .


Joe Downing

JOE R. DOWNING
Ph.D.
Assistant Professor
Division of Corporate Communication
Southern Methodist University
CCPA3300 Dyer Street, Umphrey Lee 221
Dallas, TX 75275
Office Phone: (214) 768-3378
http://faculty.smu.edu/jdowning
jdowning@smu.edu

PROFILE

    A communication specialistexperienced in educational, industrial and consulting services who researches, analyzes, and teaches groups to use and share knowledge in face-to-face and computer-mediated interactions

EDUCATION

    Ph.D., Communication, August 1998
    Rensselaer Polytechnic Institute, Troy, NY
    Dissertation topic: Examination of how individuals in work groups share private knowledge and of how collaborative social norms, and the employers different reward incentives, affect the sharing of that knowledge

    M.A., Human Communication, December 1993
    University of Northern Colorado, Greeley, CO
    Research area: Organizational culture; Design of self-directed work teams

    B.A., English, Technical Communication, May 1990
    University of Maine, Orono, ME

    Additional Studies

  • Baylor University, Waco, TX
    B.A. core requirements, January 1988-June 1985
  • Thammassat University, Bangkok, Thailand
    International Exchange Student, Summer 1993
    Coursework in Southeast Asian business practices
  • Mountain States Employers Council, Denver, CO
    More than 20 Management Development courses over four years

GRANTS

  • Spring 2003 Southern Methodist Universitys Research Council Grant (Knowledge management practices within technical call support centers). $1,000
  • Summer 2002 Southern Methodist Universitys Research Council Grant (Release time for completing research in progress). $5,000
  • Fall 2002 Southern Methodist Universitys Meadows Research Grant (Faculty/student interaction via electronic mail. With Ann Mayer-Guell and Gracie Lawson-Borders). $2,000
  • Fall 1999 Western Kentucky Universitys Junior Faculty Scholarship program (Knowledge management practices within technical call support centers). $4,000
  • Fall 1999 Western Kentucky Universitys Graduate School (Employee communication practices within a Mexican Maquiladora). $1,000

PROFESSIONAL PRESENTATIONS

    Competitive Papers

    National Communication Association
    Downing, J. (2003, November 20). Call center technicians' knowledge search and retrieval strategiesdiffusion of a knowledge management application. Miami, FL.

    National Communication Association
    Downing, J. (2000, November 10). Validating an intragroup cooperation scale for applied work groups. Seattle, WA

    American Communication Association
    Downing, J., & Garmon, C. (2000, September 29). Teaching basic course students how to use presentation software: A quasi-experiment. Louisville, KY

    Internet Research 1.0 Conference
    Clark, R., & Downing, J. (2000, September 15). Finding the pulse of the organization: Anonymous and confidential Web sampling of communication satisfaction factors. Lawrence, KS

    Eastern Communication Association
    Downing, J. (1998, April 23). Communication technologies may not be so democratic after all: Electronic mail usage at Acme Manufacturing. Saratoga Springs, NY

    Eastern Communication Association
    Downing, J. (1997, April 7). A fantasy theme analysis of a placer gold mine/mill: The heroes and villains within the Maintenance Department at the Sage Mine. Baltimore, MD

    New York State Speech Association
    Downing, J. (1995, October 15). Emerging communication technologies, project teams as an organizational design, and the social effects of group development. Albany, NY

    Panelist National Communication Association
    Downing, J. (2002, November). Bridging theory, research, and practice in communication consulting. New Orleans, LA

    National Communication Association
    Downing, J. (2002, November). Survey research: A case study on GEs intranet. New Orleans, LA

    National Communication Association
    Clark, R., & Downing, J. (2001, November 3). Remote control of a recursive intranet survey: Internalizing the external communication consultant. Atlanta, GA

    Speech Communication Association
    Downing, J. (1996, November 26). New vistas for performance research and archival study: Navigating the information superhighway. San Diego, CA

    Invited Speaker

    Vanderbilt University
    Downing, J. (2000, April 20). Corporate communication and the Web: Employee communication in a mediated environment. Presentation to the Nashville Chapter of the International Association of Business Communicators. Nashville, TN

    Kutztown University
    Downing, J. (1996, January 27). Internet resources for communication faculty: Comserve and beyond. Presentation to the faculty of the Department of Communication & Theatre.

    Kutztown, PA

COLLATERAL INDUSTRY/ CONSULTING EXPERIENCE

    General Electric Global Research
    October 1998-Present External Consultant
    Accomplishments include:
    Evaluate internal and cross-cultural communication between Research & Development Centers in: Bangalore, India, Shanghai, China, and Niskayuna, NY

    Communication Research Associates, Inc., Valley Forge, PA
    Summer 1995 Communications Intern, Summer Internship Program
    Accomplishments include:
    Facilitating group processes and team building for Fortune 50 financial client
    Auditing customer satisfaction project for Fortune 500 utilities client as member of a project team
    Validated teamwork scale for national consulting company

    Robinson Brick Company, Inc., Denver, CO
    August 1994-October 1993 Human Resources Representative
    Responsible for plant and office recruiting and special human resource projects.
    Accomplishments include:
    Recruiting professional, technical, sales, and line personnel
    Maintaining contact with more than 150 organizations, including local technical and four-year colleges, and U.S. colleges offering Ceramics Engineering programs
    Redesigning entire corporate recruitment process

    University of Northern Colorado, Greeley, CO
    April 1994-August 1993 Research Assistant to the Associate VP of Academic Affairs.
    Accomplishments include:
    Implementing Colorado House Bill 1313 and Senate Bill 7 university-wide
    Promoting performance-based education to faculty (as mandated by law)

    The Fonda Group, Inc., St. Albans, VT
    January 1993 Contractor, Department of Human Resources
    Accomplishments include:
    Composing job descriptions in accordance with Americans with Disabilities Act for this paper goods manufacturer

    Waxmans Industrial Network, Inc., Denver, CO
    June 1992-October 1990 Outside Sales Representative, Computer Imaging Division
    Sole outside salesperson marketing imaging systems to resort and ski areas. Started out in as a temporary employee in the Human Resources department
    Accomplishments include:
    Interviewing prospective employees and verifying employment references
    Writing the Joseph Leher Scholarship
    Recruiting students from area colleges

    Round Mountain Gold Corporation, Manhattan, NV
    1990-1989 Laborer, Manhattan Gold Mine
    Accomplishments include:
    Performing general maintenance and mill-hand labor during college breaks

TEACHING EXPERIENCE

    Southern Methodist University, Dallas, TX
    Assistant Professor, Division of Corporate Communications
    Fall 2003 "Project Management (junior-level)
    "Strategic Communications Research (junior-level)
    Summer 2003 "Strategic Communications Research (junior-level)
    "Corporate Communication in Dallas (junior-level)
    Spring 2003 "Strategic Communication Management (junior-level)
    "Strategic Communications Research (junior-level)
    Fall 2002 "Strategic Communication Management (junior-level)
    "Technology and Strategic Communication (senior-level, honors course)
    Spring 2002 "Strategic Communication Management (junior-level)
    "Strategic Communication Research (junior-level)
    Fall 2001 "Principles of Strategic Communication (sophomore-level)
    "Strategic Communication Management (junior-level)
    "Technology and Strategic Communication (senior-level)

    Western Kentucky University, Bowling Green, KY
    Assistant Professor, Department of Communication
    Summer 2001 "Group Processes (graduate-level)
    Spring 2000 "Computer-Mediated Communication Within Organizations (graduate-level)
    "Capstone in Corporate Communication (senior-level)
    "Business & Professional Speaking (freshman-level)
    Fall 2000 Organizational Communication (senior-level/graduate-level)
    "Capstone in Corporate Communication (senior-level)
    "Group Discussion (junior-level)
    Spring 2000 "Computer-Mediated Communication Within Organizations (graduate-level)
    "Communication Theory (junior-level)
    "Business & Professional Speaking (freshman-level)
    Fall 1999 "Capstone Course in Corporate Communication (senior-level)
    "Group Decision Making" (senior-level)
    "Survey Methods in Communication" (graduate-level)
    Spring 1999 "Business & Professional Speaking (freshman-level)
    "Organizational Communication" (senior-level)
    "Organizational Communication" (graduate-level; weekend)
    Fall 1998 "Business & Professional Speaking (freshman-level)
    "Group Decision Making" (junior-level)

    Western Kentucky University, Bowling Green, KY
    Instructor, Department of Communication and Broadcasting
    Fall 1997 "Communication Theory" (junior-level)
    Spring 1998 "Group Decision Making" (junior-level)
    "Business and Professional Speaking (freshman-level)

    State University of New York at Albany, Albany, NY
    Adjunct Faculty, Department of Communication
    Summer 1997 Computers, Communication, and the Workplace (junior-level)
    Spring 1997 Group & Organizational Processes (junior-level)
    Spring 1996 Conference and Group Leadership (junior-level)

    Rensselaer Polytechnic Institute, Troy, NY
    Adjunct Faculty, Department of Communication
    Spring 1995 "Introduction to Communication Processes"
    Team taught freshman-level course with Teresa Harrison

TEACHING AWARD

    Spring 2001 Western Kentucky University
    Voted IABC Professor of the Year by undergraduate communication majors

UNIVERSITY SERVICE

    Present - Fall 2002 Southern Methodist University
    Member, Meadows Curriculum Committee
    Elected Representative from my Division
    Fall 2002 - Fall 2001 Southern Methodist University
    Member, Meadows Technology Committee
    Elected Representative from my Division
    Fall 2000 Western Kentucky University
    Member, Deans Advisory Council
    Elected Representative from my Department
    January 2000 Western Kentucky University
    Member, Potter College Evaluation of Online Teaching Committee
    Appointed by Dean of Potter College
    January 2000 Western Kentucky University
    Member, Sponsored Programs and Grants Advisory Council
    Appointed by Director of Sponsored Programs
    January 2000 - Fall 1999 Western Kentucky University
    Member, Sponsored Programs and Grants Search Committee
    Asked to serve by the Director of Sponsored Programs and Grants (representing Potter College faculty )
    Summer 1999 Western Kentucky University
    Member, Potter College Technology Consultant Search Committee
    Appointed by Dean to represent 160 (full-time) Potter College faculty
    Fall 1998 Western Kentucky University
    Member, General Education Curriculum Committee
    Appointed by Provost of University as one representative for Department of Communication & Broadcasting
    Fall 1998 Western Kentucky University
    Member, Deans Advisory Council
    Elected Representative from my Department
    Fall 1997 Western Kentucky University
    Member, PC Standards Committee
    Appointed by Vice President of Technology (representing Potter College faculty)

DEPARTMENTAL SERVICE

    Present - Fall 2002 Southern Methodist University
    Webmaster, Division of Corporate Communications
    Present - Fall 2002 Southern Methodist University
    Faculty Advisor, International Association of Business Communicators (IABC)
    Present-Fall 2000 Western Kentucky University
    Member, Search Committee (Practitioner, Applied Communication)
    Department of Communication
    Fall 2000 Western Kentucky University
    Member, Recruitment/Retention Task Force
    Department of Communication
    Fall 2000 Western Kentucky University
    Member, Undergraduate Advisement
    Department of Communication
    Fall 1998 Western Kentucky University
    Chair, Departmental Travel Committee
    Department of Communication
    Fall 1998 Western Kentucky University
    Member, Search Committee (Basic Course Position)
    Department of Communication and Broadcasting
    Fall 1997 Western Kentucky University
    Member, Outcomes Assessment Committee (Undergraduate)
    Department of Communication and Broadcasting
    Fall 1997 Western Kentucky University
    Member, Recruitment and Retention Committee
    Department of Communication and Broadcasting
    Fall 1997 Western Kentucky University
    Member, Standards Committee (Graduate)
    Department of Communication and Broadcasting

COMMUNITY SERVICE

    Literacy Volunteers Of America, Troy, NY
    1997-1995 Literacy Volunteer, New York Chapter

GRANT PROPOSALS SUBMITTED, BUT NOT FUNDED

    Spring 2000 FIPSE (Transitioning rural high school graduates into technical support call center jobs). $150,000 over three years. With Theron Thompson, WKUs Teacher Education program
    Fall 1999 Kentucky EPSCOR/NSF (Knowledge management practices within three Kentucky technical call support centers). $15,000 over one year
    Spring 1998 National Science Foundation (Knowledge management practices within regional banks). With Cecile Garmon, a departmental colleague. $175,000 over three years. This was the first electronic (.pdf) grant proposal WKU sent to the National Science Foundation

DEPARTMENTAL FUNDRAISING

    Spring 1998 Along with a faculty colleague, Cecile Garmon, actively fundraised over $12,000 from four local businesses to support a major technology initiative within my department ($30,000 project that installed computers and overhead LCD projectors in all five of our classrooms). As Project Manager, I successfully completed this installation in Fall 1999

COMPUTER SKILLS

    Blackboard and WebCT
    SPSS 10 for Windows
    Office XP (knowledge of all applications)
    Project 2002
    FrontPage 2002 (and Image Composer)
    HTML coding and basic Unix commands

PROFESSIONAL AFFILIATIONS

    American Communication Association
    National Communication Association
  • Publication (separate list, .doc)

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